Privacy Policy for Rapids Renew
Introduction
Rapids Renew ("we", "our", "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose personal information when you visit our website, utilize our detailing services, or interact with us. Our online platform is designed to showcase our premium automotive services and facilitate online booking.
Information We Collect
We collect various types of information in connection with the services we provide, which may include personal data.
- Personal Identification Information: This includes your name, email address, phone number, and physical address when you book a service, request a quote, or contact us.
- Vehicle Information: Details about your vehicle (make, model, year, license plate if provided) relevant to the detailing services you require.
- Payment Information: When you make a booking, we may collect payment-related information. However, all payment transactions are processed through secure third-party payment gateways, and we do not store sensitive payment card details on our servers.
- Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
- Communication Information: Records of your communications with us, including emails, chat messages, and phone call recordings (where applicable and with prior notice).
How We Use Your Information
We use the collected information for various purposes, including:
- Providing and Managing Services: To process your bookings, perform requested detailing services (e.g., ceramic coating, paint correction, odor elimination), and manage your appointments.
- Communication: To communicate with you regarding your bookings, service inquiries, updates, and promotional offers (if you have opted in).
- Improving Our Services: To understand how our services are used, conduct research, and analyze trends to enhance our offerings and improve your experience.
- Marketing and Promotion: To send you marketing communications about our services, promotions, and news, in accordance with your communication preferences.
- Security and Fraud Prevention: To protect our website, services, and customers from fraud, abuse, and other unlawful activities.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
Disclosure of Your Information
We may share your personal information with third parties in the following situations:
- Service Providers: We may engage third-party companies and individuals to facilitate our services (e.g., payment processors, scheduling software, IT support). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: If Rapids Renew is involved in a merger, acquisition, or asset sale, your personal information may be transferred as a business asset. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
Data Security
The security of your personal information is paramount to us. We implement a variety of security measures, including physical, electronic, and procedural safeguards, to maintain the safety of your personal data. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Your Data Protection Rights
Depending on your location and applicable data protection laws (such as GDPR), you may have the following rights regarding your personal information:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within the timeframes stipulated by applicable law.
Third-Party Websites
Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Rapids Renew
- 231 Riverbend Drive, Unit 104
- Calgary, Alberta, T2C 3J7
- Canada